Frequently Asked Questions

For Applicants

  • What is The Closing Docs?

    The Closing Docs provides automated income verification to support property managers and lenders looking to accurately and easily validate an applicant's current income. We have partnered with 99% of the financial institutions serving the U.S. & Canada to securely collect and calculate income directly from the bank account of any applicant. With applicant permission and participation, we gather and aggregate bank statement data in a concise format that is consistent for each and every applicant.

    Our income verification service replaces outdated methods such as faxing bank statements or pay stubs, searching for and uploading the same, or making time consuming calls or visits to your bank or employer. The Closing Docs provides speed, privacy, security, accuracy and convenience.

  • Why do you need my bank login?

    To verify your income, we collect deposits history data from your bank. To do so, we need your permission and participation. You give us this permission by logging in to your bank through a secure channel provided by your bank. Rest assured, The Closing Docs only routes, and never retains, your sensitive credentials.

    It's very important that you login to your primary deposit account in order for us to flag your income. For example, logging into your credit account will show no income when using our tool.

  • I don’t like offering personal information online. How secure is my financial data?

    First, you’ll share less info outright by using our system than you would under the old- fashioned method of sharing pay stubs and bank statements. And we understand that sharing sensitive financial information may sound intimidating. That's why we don't store any of your sensitive data.

    Specifically, our system was designed to maintain your privacy and security. Our online income verification operates using 256‐bit encryption. Your user name and passwords are never displayed, viewed, or stored. This is the safest, fastest, and most convenient way for you to submit your information for property manager or lender approval.

  • Okay, I logged into my bank account. What can you do with my account?

    We only have the ability to read bank statements and transaction info. We cannot login, make any charges, withdraw any money, make unauthorized transfers, or anything that would require your explicit permission. Once we are done collecting transaction history, we disconnect your bank account.

  • What information will be shared on my report?

    After we calculate your income, you will have the opportunity to review and confirm your information before a report is produced. This information includes:

    • Account balances
    • Account holder
    • Total recurring net income
    • Average recurring monthly net income
    • Total non-recurring net income
    • Average non-recurring monthly net income
    • Individual income streams, recurring and non-recurring
    • Line item details for each deposit

    If you would like to see a sample report, please click here.

  • I’d rather scan/fax in my information.

    Automated income verification from The Closing Docs provides tremendous advantages over traditional methods of supplying this information. Not only does it deliver enhanced privacy, security, convenience, and speed, but because of its accuracy and completeness, you may qualify for more favorable terms. Additionally, this online tool ultimately results in you sharing less info than you would by uploading and sharing pay stubs or bank statements.

  • How do I know this is not a scam for my personal information?

    The Closing Docs partners with 99% of all financial institutions in the U.S. and Canada. Accordingly, we are held to significant security standards in order to meet policy requirements for those institutions. Our system was designed specifically to maintain and enhance your privacy and security, and operates at a 256‐bit encryption level.

  • Will you see my password information?

    Never. Your ID and password are never displayed or viewed. Your credentials are transferred to your financial institution at high security. If your credentials are correct, we will then receive a “read‐only” copy of your transaction data, allowing us to deliver income reports to property managers and lenders in minutes, getting you faster answers about decisions that are important to you.

For Property Managers

  • What does your income report look like?

    Our income report provides a net income summary of an applicant, summarizing key metrics such as Annual Net Income and Monthly Net Income. To see a sample of our income report, click here.

  • How much income data is available in our income report?

    Our income report provides up to one year of income data per applicant. Most banks allow a full year of income history, but some banks may restrict their shared financial data to shorter time periods.

    For more details about our income data availability, click here.

  • Does The Closing Docs verify the applicant's gross or net income?

    The Closing Docs verify's the applicant's net income. The Closing Docs analyzes the transaction data from an applicant's bank account, providing up-to-the-minute income data. The greatest value in relying on net income data is it reflects the applicant’s probable cash on hand in any given month, the funds from which they can meet potential future financial obligations. This approach reflects amounts following deductions for taxes, retirement contributions, health insurance, or other items. Read our blog post on why net income is better than gross income for tenant screening.

  • Does The Closing Docs integrate with other property management software?

    Yes! The Closing Docs provides a seamless user experience with many leading property management software applications, such as Appfolio, On-Site, Yardi, Rentec Direct, and Buildium. Our integrations allow you to originate and view automated income verification reports directly from within your favorite property management software.

    You can explore our integrations here.

  • Do you perform credit checks?

    No, we do not perform credit checks at this time.

For Property Management Software and Tenant Screening Companies

  • Can I integrate your income verification into my product?

    Yes! We provide an API to embed into any workflow or anywhere on your website. Once the applicant completes the income verification, we will deliver their income summary to you through our API or email.

    To learn more regarding adding automated income verification to your services, contact us.

  • How long does it take to setup your income verification module?

    We have purposefully built our automated income verification API to be set up in less than 5 minutes! Just copy-paste a code snippet to incorporate our income verification service into your development environment. Once set up, there will be additional work needed on your end to receive the income data or report. In most cases, we have partners integrated in a day or two.

    To view our integration documentation, click here.

  • How do I receive the income data?

    When an applicant completes an income screening from your site, we will send your server a request signaling that a new income summary is ready to be handed-off. From there, your server can communicate with our API to fetch the income data for the corresponding applicant.

If you have more questions, email or call 206-486-0839 and we'll do our best to answer.